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At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast-growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. If that sounds like something you would like to get out of bed for every Monday morning, then read on. As a Service Engineer specializing in Analytical Instrumentation with a focus on NIR and FTIR computer driven equipment, you will play a crucial role in ensuring the optimal performance and reliability of our clients' analytical instruments in the food and agriculture industry. This position involves travel to client sites, where you will provide on-site technical support, maintenance, and training services. Responsibilities: - Install and configure NIR and FTIR analytical instruments at client sites.
- Ensure proper integration with existing systems and provide hands-on training to end-users.
- Adapting existing programs to meet users’ requirement.
- Installing and downloading appropriate software.
- Implementing computer networks.
- Conduct routine preventive maintenance to ensure the continuous functionality of analytical instruments.
- Perform instrument calibrations to maintain accuracy and precision.
- Diagnose and resolve technical issues related to NIR and FTIR instruments promptly.
- Collaborate with the technical support team to address complex problems.
- Determining software and hardware requirement to provide solutions to problems.
- Serve as the primary point of contact for clients, offering technical assistance and guidance.
- Maintain strong customer relationships by providing excellent service and support.
Qualifications and Experience: - Bachelor's degree in a relevant field (e.g., Chemistry, Engineering, or a related discipline).
- Proven experience in servicing analytical instrumentation, with a focus on NIR and FTIR technology in the food and agriculture industry
- Strong troubleshooting skills and the ability to work independently in the field.
- Willingness to travel extensively to client sites.
All applications are welcome. They will be considered on the relative merits of the applicant regardless of ethnicity, nationality, gender, who you love, marital status, disability, parental responsibilities, age, religion, or belief. FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application. FOSS Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.
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