FOSS Customer & Sales Support (CSS)

Headquartered in Hilleroed, Denmark, FOSS is an international family-owned company providing analytical equipment that helps to improve production processes and product quality in food, agricultural and other industries.


Global Product Manager for Grain, Milling & Oils


At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste.

Do you want to take the FOSS service organization to a higher level?

FOSS Customer & Sales Support (CSS) is looking for a strategic Global Product Manager for Grain, Milling & Oils with a unique combination of skills and experience within technical product management and project management.

 

FOSS Customer & Sales Support

FOSS aims to have a world-class integrated service organization providing the best possible support to our customers all over the world. More than 350 dedicated service engineers and application specialists are ready to provide fast and effective support in every time zone.  

We are not just part of a success story, we actually help secure the food quality for a growing global population. That makes us proud and puts an extra layer of meaning to our daily work.

 

The job

The Product Manager has the technical ownership of the product portfolio and pipeline within the Grain, Milling & Oils segments and understands the technical details of how the analytical solutions add value in customers’ end-to-end process.

Using your technical and industrial knowledge, you support our global Sales and Service Subsidiaries and collaborate closely with business stakeholders from R&D, Production, Marketing, Sales and Service to optimize the product lifecycle from conception to development, launch, upgrades, revisions and more.

You will join a team of 14 highly skilled and dedicated people and you will report to our Head of Product Management. Your daily work place will be FOSS Innovation Centre, Hillerød, Denmark, with frequent domestic and overseas travels to global sales subsidiaries, relevant global conferences, distributors and customer locations. You can thus expect on average 30 travel days per year.

 

Primary tasks

We expect you to have overall technical product ownership including service strategy. You have technical product responsibility and you are the voice of customer and service in Segment Management Team (SMT) and in new product development.

You conduct monthly product performance reporting based on data-driven identification and prioritization of product quality issues and barriers for realizing customer’s value. This includes barriers of various types, e.g. design, system, competencies, service organization/service products and documentation.

You are overall responsible for CSS deliverables during New Product Development (NPD)-process, and you take active part in user requirement specifications for new products (NPD) through detailed analysis of existing portfolio performance and specifications of interactions with existing portfolio.

You are responsible for pro-active follow-up on product performance and corrective actions during product launch. Finally yet importantly, you conduct global training to the technical service teams and distributors.

 

Qualifications and Personal skills

The person we are looking for has a technical background, such as a Msc. level in engineering, chemistry, pharmaceutical or life science, as well as a broad technical understanding of HW, SW and analytical solutions. You come with a minimum of 5 years of relevant food and agricultural industry experience in a global company (experience from the Grain, Milling & Oils industries will be considered an advantage).

You are fluent in English – written and spoken. Proficiency in other languages is a clear advantage.

You are able to navigate a large complex organization and establish strong relationships with stakeholders in R&D, Marketing, Production, Sales and Service and other departments to effectively deliver the products to the market.  You have strong and effective project management skills with a proven track record working cross-functionally across a wide variety of technical, operational and business areas.

People say you are a team player who is energized by interacting and collaborating cross-functionally with many different personalities and backgrounds, and you possess good communication and presentation skills towards customers and internal stakeholders.

 

We offer

We offer a challenging job in an international and innovative organization. We are market leaders within our field and very proud of the results we deliver. Our work is based on trust and by working in teams, part of the FOSS strategy in the coming years is 'Customer First' and we work with translating the strategy into action.

At FOSS, we value our employees and believe in cooperation based upon confidence, in straightforward communication and in setting clear objectives to achieve our goals. We wish to motivate our employees to take responsibility and influence their own work situation, and value work-life balance and flexibility.

 

Application

Send your application using the link below. We evaluate applications on an ongoing basis, so we encourage you to apply as soon as possible.

If you have any questions regarding the position, please contact Head of Product Management, Charlotte Gylling Krusaa, at CHAG@foss.dk or +45 22 49 51 72.

All applications for vacant positions will be welcomed and considered on the relative merits of the applicant against the role profile for the position regardless of race, nationality, ethnic origin, gender, sexual orientation, marital status, disability, family status, age, or religion.

 

FOSS

FOSS is the world’s leading producer of innovative analytical instruments that monitor and control food quality. We provide solutions that improve customers’ business by running a sustainable and profitable operation while helping deliver high quality products for consumers.

We live in a world with a fast growing population and to meet the growing demand for food, the global food production will have to increase by 60 per cent by 2050. The world’s population is becoming wealthier and the global middle class is growing, which create new food demands. This means the food producers need to find smarter ways to make the best use of our valuable resources and to eliminate food waste. At FOSS, we have the know-how to help companies address these global trends and turn them into opportunities – in a way where sustainability and good business go hand in hand.

The family-owned FOSS Company was founded in 1956. FOSS headquarters are based in Hillerød, Denmark and development and production takes place in Denmark and China. FOSS products are marketed and sold through a global network of sales subsidiaries in 30 countries. FOSS employs around 1,400 highly qualified employees worldwide.

 
 

Send application ]   [ Print ]   [ Send to a friend ]
Region:
Region Hovedstaden

Job type:
Permanent

Working hours:
Full-time

Working days:
Day

Location:
Hillerød, Denmark

[ Send application ]

Contacts:
Charlotte Gylling Krusaa
Telephone: +45 48208378

Company homepage:
http://www.foss.dk