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About the role Are you an experienced Service Coordinator looking to join a dynamic and fast-paced customer service team? FOSS Pacific, a leading provider of innovative business solutions, is seeking a dedicated Service Coordinator to join our growing operation in Mulgrave, Victoria. This full-time role will see you playing a crucial part in delivering exceptional customer service and support to our valued clients. What you'll be doing - Coordinating and prioritising incoming customer inquiries and service requests across multiple communication channels
- Providing high-quality, personalised customer support and advice to resolve issues efficiently
- Logging and tracking customer requests to ensure timely follow-up and resolution
- Collaborating with our technical and operations teams to ensure seamless service delivery
- Escalating complex issues to the appropriate team members as needed
- Maintaining detailed records and generating reports to support continuous improvement
- Contributing to the development of customer service policies and procedures
What we're looking for - At least 2 years of experience in a customer service or call centre role, preferably within the technology or business services industry
- Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers
- Strong problem-solving and critical thinking skills to effectively troubleshoot and resolve customer issues
- Proficiency in using customer relationship management (CRM) systems and other relevant software
- A collaborative mindset and the ability to work effectively as part of a team
- A passion for delivering exceptional customer experiences and continuously improving service quality
- The ability to work flexible hours on a roster covering our Australian and New Zealand customer needs, 7AM till 5PM with the other Service Coordinators.
What we offer - Competitive salary and performance-based bonuses
- Ongoing training and development opportunities to support your career growth
- Flexible work arrangements.
- Comprehensive training and ongoing professional development
- A supportive and inclusive work environment with a strong focus on employee wellbeing
About us FOSS Pacific is a leading provider of innovative food technology solutions, helping businesses across Australia and New Zealand achieve their goals. With a strong focus on customer service and a commitment to excellence, we've built a reputation as a trusted partner for businesses of all sizes. Join our team and be a part of our continued growth and success. Apply now for this exciting opportunity to become our next Service Coordinator! FOSS
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.
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