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Customer Manager We are seeking a highly motivated and results-driven Customer Manager to join our team at Foss Korea. This pivotal role will focus on managing our Service Agreement renewals and driving account growth as well as supporting our Sales and Service team in renewing customer contracts. The ideal candidate will be passionate about customer success, adept at building strong relationships and skilled in driving customer loyalty. Key Responsibilities - Manage Renewals: Own and Manage the end-to-end renewal process for a large percentage of customer base ensuring timely and successful contract renewals.
- Reduce Churn: Develop and Execute strategies to reduce churn and improve customer retention, working closely with the Inside Sales Manager to identify at risk accounts & implement proactive measures and improvements.
- Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders to understand their business needs, challenges and goals. Using this information to work with the Industry Sales Team and Service Team to give the best customer experience.
- Customer Feedback Loop: Act as the voice of the customer, providing insights and feedback to internal teams to drive continuous product & service improvements.
- Solution Selling: Identify opportunities to expand and grow and expand existing accounts through solution selling to upsell & cross sell products and contracts.
- Cross Functional Collaboration: Work closely with Sales, Service & Admin to ensure a seamless customer experience and address any issues that may impact renewals.
About You - Experience: 2 ~ 5 years in B2B Customer Service Environment, Sales or Service experience also welcome.
- Customer Focus: Strong negotiation and relationship building skills, Ability to handle complex customer situations and deliver exceptional customer service.
- Problem Solving: Strong problem-solving skills with a proactive and strategic mindset.
- Communication: Excellent verbal and written communication skills with the ability to effectively engage and influence stakeholders at all levels.
- Experience with SAP ERP and CRM Systems will be highly regarded but an ability to learn systems quickly will see you succeed.
- Self-Starter: Ability to be a self-motivated multi-tasker with a capacity to perform in a faced paced environment with little supervision.
- Team Player: Must be able to work collaboratively with in a team to support each other.
Application If you think the job is interesting - and you possess the necessary qualifications, please send your application via the link below. All applications for vacant positions will be welcomed and considered on the relative merits of the applicant against the role profile for the position regardless of race, nationality, ethnic origin, gender, sexual orientation, marital status, disability, family status, age, or religion. FOSS
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.
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