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FOSS creates world class digital solutions for the food and agricultural industry, supporting the sustainable use of our planet’s agricultural resources. It’s a company driven by a strong sense of purpose, and our continuous priority on innovation has brought several first-of-their-kind technologies to market throughout the company’s 69 year-long history. We bring smarter ways to make the best use of agricultural resources, and to help eliminate food waste, and we pride ourselves on being a first-class service organization. We are looking for a new member to our Service Coordinator team in FOSS Northern Europe (Germany, Austria, and Benelux area). About us
As a subsidiary of FOSS, FOSS Northern Europe is FOSS´ largest subsidiary in Europe with a team that consists of 60 people committed to our values. You will be based at our office in Hamburg, Germany, where you will be part of a team of 3 service coordinators and report to the Service Director. You will have the unique opportunity to be part of a growing organization. Embarking on a journey with FOSS and FOSS Northern Europe means joining a high paced, international, and collaborative culture in which we all pull together in the same direction to attend to our customers’ needs. An exciting challenge
At FOSS Northern Europe, we are committed to delivering exceptional service and innovative solutions to our customers. We pride ourselves on our dedication to excellence and our ability to adapt to the ever-evolving needs of the market. The Service Coordinator is the central point for all customer interactions and the daily operations of the FOSS service department. Key responsibilities
The Service Coordinator manages the full end to end process from initial communication from the customer, preparing service quotes, ordering spare parts, and dispatching work to the service engineers. Duties also include planning routine maintenance visits for the FOSS instruments and maintain close communication with service colleagues as well as colleagues from sales, admin, and finance. Your responsibilities will be: - Dealing with all customer service inquiries
- Coordinating and planning the work of Service Department employees
- Handling of service quotes
- Supporting service employees and relevant stakeholders
- Using CRM tools proficiently to ensure good data quality
- Following and staying updated with FOSS processes
- Attending necessary FOSS meetings and activities
Finally, you will help keep our customers’ records up to date and accurate regarding work that has been carried out, informing them of upcoming scheduled visits and organizing spare parts to coincide with the technicians’ visit. What you bring to the table
To succeed in this role, we expect you to be customer focused, highly organized, motivated, structured, and adaptable to our customers’ needs. Our ideal candidate is a team player with solid experience from a fast-paced service organization and can adapt to the ever-changing needs of our customers. Specifically – we expect you to have: - Experience with customer service or client-facing positions
- Strong organizational skills with the ability to manage multiple tasks and schedules efficiently
- Strong verbal and written communication skills
- Proficient with CRM tools and other business-related IT software
- Understanding of service operations and inventory management
- Good experience in building and maintaining customer and stakeholder relationships
- Accurate and attention to detail in all tasks
- Capable of handling changing situations and diverse inquiries
- You speak and write German, English and Dutch on a high level and a good level of French would be a plus
What we offer
We are a fast-growing global analytics company. We offer: - A dynamic, stimulating and highly innovative environment where commitment and initiative are rewarded
- Be part of an international company with a strong corporate culture and values
- Equal employment and career growth opportunities, a diverse and team-oriented environment
- Individual development and on-boarding
- Bonus policy upon achievement of objectives
Application
If you are interested in the position and have the relevant experience, please complete an application together with your CV and Cover Letter. We conduct interviews on an ongoing basis and therefore encourage you to apply as soon as possible. We look forward to hearing from you! FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application. FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application. FOSS
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.
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