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Being a Service Director at FOSS Japan means having the opportunity to make a meaningful and positive impact, leading a skilled service team of service engineers, service coordinators and applications specialists, supporting some of the most exciting technologies in the industry, including NIR, FTIR, X-Ray, and Flow. Together, we go beyond customer expectations through remote support, on-site maintenance, urgent interventions, and any other service needs that arise. This is a leadership role within a global, family-owned company that, for nearly 70 years, has remained committed to supporting the sustainable use of our planet’s agricultural resources, in partnership with the world’s leading food and agriculture businesses. We’re looking for a leader, ready to take our service team in Japan to the next level. As Service Director, you’ll have the opportunity to truly make a difference. Does that sound interesting? Then read on… About Us FOSS Japan, a wholly owned subsidiary of FOSS, has played a key role in the Asia region for over 50 years and holds a leading market position. As Service Director, you’ll be based at our Tokyo office, with regular travel expected for customer visits and business meetings. Joining FOSS and FOSS Japan means becoming part of a fast-paced, international, and collaborative culture where we work closely together to meet our customers’ evolving needs. An Exciting Challenge This is a unique opportunity to lead a growing organization committed to delivering outstanding service and innovation. At FOSS Japan, we pride ourselves on our adaptability, technical excellence, and strong customer focus. As Service Director, you’ll lead a highly capable team of service engineers, service coordinators and product applications specialists, who strive to deliver exceptional service every day. Reporting to the VP for Service, Asia Pacific, you’ll be part of the local management team alongside the Managing Director and Financial Controller. You’ll also collaborate with global colleagues at FOSS headquarters in Denmark. Key Responsibilities As Service Director, you will lead and develop the Japan Service business, ensuring high levels of customer satisfaction, employee engagement, and operational excellence. You will be responsible for leading the business to deliver exceptional customer service and ensure an excellent customer experience at every touchpoint, whether through remote support, on-site visits, or any other service engagement. You will work closely with our Sales team to identify and support service opportunities that add value to our customers and strengthen long-term relationships – contributing to the overall growth and profitability of the service business. You will also be accountable for managing the Service department’s operating budget. This includes effective cost control, resource planning, and ensuring that financial targets are met. Prior experience with budget ownership and commercial decision-making is essential. We support our customers by delivering timely and effective installations, preventive maintenance, and repair services. To achieve this, you’ll need to be a hands-on leader, a strategic thinker, and a strong collaborator with both local and regional stakeholders. You will be responsible for monitoring and delivering on key Service KPIs, ensuring service orders are completed accurately and efficiently. Most importantly, you will be an inspiring manager who supports and develops your team’s competencies and engagement. Who Are You? If you can say “yes” to the following, we would like to hear from you: - You are a people leader who lead by example and thrive on motivating teams to exceed expectations. You have at least 5 years of leadership experience, ideally within service operations.
- You bring a structured and analytical mindset and are comfortable navigating a complex organization. You understand how to balance customer satisfaction, employee engagement, and operational efficiency, and you have a strong business acumen with a proven track record of driving results.
- You have clear communication skills and can confidently engage with customers, employees, and peers across all levels in a technical environment. Your hands-on approach and technical insight allow you to lead confidently and credibly.
- You have experience working with LEAN principles and bring a mindset of continuous improvement, efficiency, and standardization into your leadership approach.
- You speak and write Japanese and English at a high level.
A Bachelor’s degree in Engineering, Business Administration, or a related field is expected. However, your values, experience, and leadership capability are what matter most. What Do We Offer? We offer a challenging and rewarding role in a global, market-leading company where innovation and sustainability are at the heart of everything we do. At FOSS, you will work with some of the most influential companies in food and agriculture, alongside colleagues from around the world in a collaborative and inclusive environment. Application If you’re ready to take on this opportunity, please submit your application and CV. We review applications on an ongoing basis, so we encourage you to apply early. We look forward to hearing from you! FOSS is committed to a diverse workforce and inclusive culture. To support unbiased recruitment, we ask that you do not include your photo or age in your application. About FOSS With over 8 billion people on the planet, producing safe, nutritious food sustainably has never been more important — or more complex. FOSS helps over 40,000 food and agriculture companies, including the world’s top 100, meet that challenge through intelligent, data-driven analytical solutions. As the global market leader in our field, we are proud to help improve food quality, reduce waste, enhance food safety, and support fair transactions. Join our mission and become part of an innovative company with 1,700 colleagues across more than 32 countries.
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