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At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. If that sounds like something you would like to get out of bed for every Monday morning, then read on. The job Working as a Service Team Member, you will represent the face of FOSS and drive best-in-class customer service, responsiveness, and professionalism. Your job is to perform preventive maintenance , troubleshooting also provides expert technical support and service to customers and colleagues together with enhancing user competency. You will be reporting to Service Director , based in subsidiary office in Bangkok. The position requires high rate of travel (~80%) , within Thailand and occasionally surrounding area or in the region. Primary task - Providing technical service for instruments both on-site and remote, ensuring that onsite visits are conducted with the relevant certifications in place.
- Responding to ongoing customer inquiries and providing technical and operational advice to customers and other service employees
- Conducting trainings for customers for operation of instruments
- Performing installations, instrument demonstrations and trials
- Providing complaint feedback to internal complaint handler
- Developing and maintaining good relationships with customers
- Providing sufficient and detailed documentation and timely maintenance of records in CRM
- Following and staying updated with FOSS processes
Qualifications - Technical Expertise: Proficient in operating, troubleshooting, and maintaining complex instruments
- Adept at diagnosing and resolving complex technical issues
- Communication: Skilled in explaining technical details to non-experts and managing client relationships
- Adaptability and Flexibility: Versatile in adjusting to diverse work settings and travel requirements.
- Driving license & own transportation
- Business level of English is a requirement
- IT & automation skills is strongly recommended
- 3+ years of laboratory, instrument and/or field service experience is required.
- College or university degree in an engineering discipline or chemistry, or an equivalent combination of education and experience in related field is required
- Strong, analytical skills, problem-solving, and customer empathy are all necessary attributes.
- Being able to clearly communicate up, down, and outside the organization is essential.
What Do We Offer? We offer a challenging and rewarding role in a global, market-leading company where innovation and sustainability are at the heart of everything we do. At FOSS, you will work with some of the most influential companies in food and agriculture, alongside colleagues from around the world in a collaborative and inclusive environment. Application If you’re ready to take on this opportunity, please submit your application and CV. We review applications on an ongoing basis, so we encourage you to apply early. We look forward to hearing from you! FOSS is committed to a diverse workforce and inclusive culture. To support unbiased recruitment, we ask that you do not include your photo or age in your application. About FOSS With over 8 billion people on the planet, producing safe, nutritious food sustainably has never been more important — or more complex. FOSS helps over 40,000 food and agriculture companies, including the world’s top 100, meet that challenge through intelligent, data-driven analytical solutions. As the global market leader in our field, we are proud to help improve food quality, reduce waste, enhance food safety, and support fair transactions. Join our mission and become part of an innovative company with 1,700 colleagues across more than 32 countries.
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