At FOSS, we are driven by a strong sense of purpose, and we hope you are too. A fast growing world population means that the global food production will have to increase by 60% by 2050 to meet demand. We want to come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste. If that sounds like something you would like to get out of bed for every Monday morning, then read on. The job Working as a Service Team Member, you will represent the face of FOSS and drive best-in-class customer service, responsiveness, and professionalism. Your job is to perform preventive maintenance, troubleshooting also provides expert technical support and service to customers and colleagues together with enhancing user competency. You will report directly to the Service Director and collaborate closely with the service team based in Bangkok, while representing the service function within your designated area (Southern Thailand - Suratthani, Nakhon Sri Thammarat, Krabi, Trang, Phattalung, Songkhla). This position requires extensive travel (~ 80% ) within your territory, and occasionally to surrounding areas, other parts of Thailand, or abroad in the region. Primary task - Providing technical service for instruments both on-site and remote, ensuring that onsite visits are conducted with the relevant certifications in place.
- Responding to ongoing customer inquiries and providing technical and operational advice to customers and other service employees
- Conducting trainings for customers for operation of instruments
- Performing installations, instrument demonstrations and trials
- Providing complaint feedback to internal complaint handler
- Developing and maintaining good relationships with customers
- Providing sufficient and detailed documentation and timely maintenance of records in CRM
- Following and staying updated with FOSS processes
Qualifications - Technical Expertise: Proficient in operating, troubleshooting, and maintaining complex instruments
- Adept at diagnosing and resolving complex technical issues
- Communication: Skilled in explaining technical details to non-experts and managing client relationships
- Adaptability and Flexibility: Versatile in adjusting to diverse work settings and travel requirements.
- Driving license & own transportation
- Business level of English is a requirement
- IT & automation skills is strongly recommended
- 3+ years of laboratory, instrument and/or field service experience is required.
- College or university degree in an engineering discipline or chemistry, or an equivalent combination of education and experience in related field is required.
- Strong, analytical skills, problem-solving, and customer empathy are all necessary attributes.
- Being able to clearly communicate up, down, and outside the organization is essential.
Interested in joining the team? Please send us your application and relevant documentation as soon as possible by using the link below. Please note that only applications sent through this link will be considered. We conduct interviews on an on-going basis and therefore encourage you to apply as soon as possible. All applications will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of nationality, ethnicity, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application. FOSS Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.
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