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FOSS develops innovative system solutions to ensure and improve food quality. Our mission is a more sustainable use of the world's agricultural resources. FOSS is a family-owned company, and we are proud of our high employee and customer satisfaction along with our open and team-spirited culture as well as great career opportunities. Support people who rely on our instruments to feed the world As a Customer Care Specialist, you’ll play a hands-on role in supporting FOSS North America’s service contract operations. You’ll work within the Customer Care team, which ensures our food and agriculture clients receive reliable, proactive support for their instrument service needs. Your daily tasks will include: - Creating and managing PMA and Digital quotes in the CRM system, then sending them to customers with accuracy and timeliness.
- Explaining plan benefits to customers to drive new sales and upgrade opportunities.
- Responding to inquiries via email and phone with professionalism and product knowledge.
- Following up proactively to secure purchase orders and close renewal quotes.
You’ll work closely with sales, service, and technical teams to ensure customers receive the best possible support and contract experience. Why join FOSS? FOSS Analytics offers a collaborative, purpose-driven culture where you’ll support customers who rely on our technology to improve food quality and sustainability. You’ll join a supportive team, work with innovative tools, and make a real impact in the food and agriculture industry.¨ Joining FOSS as our new Customer Care Specialist, you will: - Grow your consultative sales skills by identifying opportunities to upgrade and expand service coverage.
- Work with a collaborative team that values precision, customer satisfaction, and continuous improvement.
- Impact the food and agriculture industry by supporting service contracts for cutting-edge analytical instruments used in quality control and sustainability.
What we need from you: Professional Competencies: - Previous experience in B2B sales or customer service
- Strong written and verbal communication skills
- Proficiency in Microsoft Word, Excel, Outlook, and CRM systems (preferably Salesforce)
- Solid negotiation and project management abilities
- Effective multi-tasking and attention to detail
- Associate or bachelor’s degree in business or a related field
Personal Qualities: - Independent and resourceful problem-solver
- Team-oriented with a collaborative mindset
- Clear communicator who thrives in fast-paced environments
- Customer-focused with a drive to build lasting relationships
Ready to embark on the journey? Join a team that’s as passionate about customer care as it is about advancing food and agriculture. At FOSS North America, you’ll play a key role in supporting customers who rely on our precision instruments to feed the world. In this role, you won’t just manage contracts - you’ll build relationships, solve problems, and help customers feel truly supported. If you’re looking for meaningful work in a collaborative, mission-driven environment, this is where you’ll thrive. We conduct interviews on an ongoing basis, so we look forward to hearing from you soon! Please note that we only consider applications received through the link below. Salary range: $51.000-$60.000 per year, depending on experience. FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application. FOSS Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.
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