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About the Role FOSS is looking for a Salesforce Service Excellence Team Lead to join our Service Center in Warsaw. This position combines hands-on responsibility for Salesforce for Service processes with leadership of the Salesforce Service Excellence Specialists. The role is central to strengthening process consistency, supporting global deployments, and building team capability to ensure an optimized service experience across subsidiaries. You will operate as both a people leader and senior individual contributor, working closely with Product Owners, IT, and business stakeholders to translate operational needs into scalable Salesforce solutions. What You Will Be Doing In this role, you will guide and develop the SFES team while remaining actively involved in the operational work. You will help ensure that Salesforce for Service is deployed effectively in new subsidiaries and continuously improved in mature environments. On a day-to-day basis, you will coordinate team priorities, balance capacity across activities such as feedback handling, documentation, user story development, UAT, and training, and maintain visibility of risks and progress for key stakeholders. You will personally contribute to core deliverables—including user stories, UAT execution, user guides, and training—while also providing quality oversight of team outputs to ensure consistency and adherence to defined processes and standards. A key part of the role is stakeholder collaboration. You will work closely with Product Owners, architects, IT, and local subsidiaries to ensure alignment between business needs and the Salesforce roadmap. In parallel, you will monitor system usage and feedback trends to identify improvement opportunities and drive continuous enhancement of the service platform. You will also play an important role in onboarding new team members and strengthening overall team capability through structured coaching, regular one-to-ones, and performance development activities. Your Profile We are seeking a structured and collaborative professional who combines solid Salesforce experience with the ability to lead and develop others. You bring at least three years of experience working within Salesforce Service environments or closely related service-process roles, along with demonstrated experience in coaching, coordinating, or leading team members. You have a strong understanding of Salesforce workflows and service operations best practices and are comfortable working in an international environment where English is the primary working language. The ideal candidate is naturally organized and quality-focused, with the ability to manage multiple priorities while maintaining attention to detail. You communicate clearly, build productive cross-functional relationships, and approach problems with a continuous-improvement mindset. Willingness to travel internationally (up to 25%) is required. Experience supporting digital service platforms, participating in Salesforce rollouts, or working within customer support or process optimization environments will be considered an advantage. Familiarity with agricultural, food, or related industries is beneficial but not required. Working Environment This is primarily an office-based position in Warsaw with regular collaboration across global teams and time zones. Occasional work outside standard hours may be required to support international stakeholders and project activities. We Offer - Work-life balance with Danish style of work based on trust and teamwork
- Employment contract
- Additional benefits such as Kafeteria MyBenefit, private health care in Allianz, private insurance in PZU
- Flexible hours
- Company lunch on Thursdays
- Co-financing of holiday
- Company integrations
- Employee Assistance Program – mental health program
- Jubilee award (X Year Service ( Work Anniversary Celebration) Award)
- Budget for trainings and certifications
- Good commute to the office, which is located in the center of Warsaw on Bracka Street
Application
To apply for the position, please send your application by using the link below. Note that we only receive applications via the link. We conduct interviews on a regular basis, so we recommend that you apply as soon as possible.
FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.
About FOSS Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change. FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,750 talented colleagues across 34 different countries.
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